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FAQ

Frequently Asked Questions

Everything you need to know before your first session. Still unanswered? Message us on WhatsApp.

Booking

  • How do I book a session?

    Tap Book Now, choose your date and time, enter your address, pick a therapist (or auto-assign), and confirm. The whole flow takes under two minutes. You'll get a WhatsApp confirmation immediately.

  • How quickly can a therapist arrive?

    Same-day bookings are usually fulfilled within 1–2 hours, subject to therapist availability in your zone. Bookings made before 6 PM for the same evening have the highest success rate.

  • Can I book more than one session at a time?

    Yes — repeat the booking flow for each slot. We don't offer recurring auto-bookings yet; everything is per-session.

  • Can I choose a specific therapist?

    Yes. The booking flow lets you pick from available therapists in your zone, or use Auto-assign and we'll match you with the next available one.

Pricing & Payment

  • How much does a Swedish massage cost?

    ₱1,000 for a 90-minute session at the standard rate (6 AM – 6 PM). Off-peak rate is ₱900 (12 AM – 6 AM) and peak is ₱1,200 (6 PM – 12 AM). Travel fees range from ₱100 to ₱350 by zone.

  • How do I pay?

    Cash on delivery or GCash transfer — pay your therapist directly after the session. No upfront charge, no card required, no online checkout. If you'd like to pay via GCash, your therapist can share the number on arrival.

  • Are there discounts for repeat clients?

    Yes. Every 11th session earns a 20% discount via our loyalty program. The discount is applied automatically at checkout once you qualify.

  • Are there hidden fees?

    No. The price you see at checkout is the price you pay — base rate + travel fee + any peak/off-peak adjustment, all itemized. No surprises.

Service Area

  • Where in Metro Manila do you serve?

    We serve Makati, BGC, Taguig, Ortigas, Mandaluyong, San Juan, Quezon City, Manila, Pasay, Parañaque, Muntinlupa, Alabang and surrounding areas — see the full zone breakdown on our Service Areas page.

  • Do you serve Antipolo, Marikina, Cavite, etc.?

    We can sometimes accommodate addresses just outside the standard zones with a higher travel fee — contact us via WhatsApp before booking and we'll confirm.

Therapists

  • Are your therapists qualified?

    Yes. All therapists are trained in Swedish massage technique, and every profile shows ratings and reviews from real booked sessions — if a session ever falls short, you can leave a review on the site.

  • Are therapists male or female?

    We have both. You can see each therapist's name and photo when booking, and request a specific gender if you have a preference.

  • Do they bring their own equipment?

    Yes — every therapist arrives with a portable massage table, fresh linens, and premium hypoallergenic massage oil. You don't need to provide anything beyond a 6 ft × 8 ft cleared space.

Safety & Hygiene

  • How do you handle hygiene?

    Therapists use freshly laundered linens for every session, sanitize their hands and equipment between clients, and wear clean uniforms. We follow standard infection-control practices.

  • Is there an emergency option during a session?

    Yes — every session is tracked in real time and our SOS button (in the therapist app) immediately alerts our admin team with location data. Therapist safety is our priority too.

Cancellation & Reschedule

  • How do I cancel or reschedule?

    Cancel or reschedule via the app up to 2 hours before your session at no charge. Within 2 hours, the session is non-refundable to compensate the therapist for blocked time.

  • What if my therapist is late?

    We'll notify you on WhatsApp the moment they depart and update you in real time. If they're more than 30 minutes late, you can cancel without penalty.

Still have questions?

Our team replies on WhatsApp within minutes during business hours.